Answers from your knowledge base instead of making things up. Hands complex cases to a manager. Works on your website, in the app, Telegram, and Instagram.
The customer doesn't wait for morning and doesn't leave for a competitor. The same speed on weekdays, weekends, and at 3 AM.
Prices, lead times, availability, order status, documents. Humans stay on tasks where they are actually needed.
With the full conversation context — the manager doesn't ask "what happened there" again.
Every answer has a source — the page, document, or standard operating procedure it was taken from.
A draft bot is built from the public pages of your website. This is a demonstration, not a production bot: in a real project, the knowledge base is compiled from your materials and verified by your team.
The customer writes in their own words — on the website, in Telegram, Instagram, or in the app.
The bot searches for an answer in your knowledge base: pages, documents, procedures, price lists.
Answers to the point and shows where it got the info. You can always verify.
No answer — creates a ticket and hands it to the assignee with conversation context.
If the answer is not in the knowledge base, the bot doesn't make things up: it creates a ticket and hands it to a human manager with the full conversation context.
Two standard options. The rest of the packages are on the "Pricing" page.
All packages on the "Pricing" page.
No. The bot answers only from your knowledge base and shows the source. If there is no answer, it says so, creates a ticket, and hands it over to a manager.
3–4 hours of conversations with someone who knows your processes, plus reviewing the knowledge base before launch. We do the rest.
We connect the bot via the app's API or Telegram. A website is not required.
The knowledge base resides in your environment or on our server in the EU. Conversation logs are accessible only to you; personal data is not passed to the model.
After the audit, we tell you directly what share of requests the bot will handle. If it is less than a third, we don't take on the project and refund the prepayment.
