Monitoring, updates, backups, and incident response on subscription. No sick leave, vacations, or handover along with passwords.
Monitoring tracks servers, links, and backups 24/7 and triggers an alert before the first calls from employees.
A backup without a restoration check is not a backup. We verify on schedule and show the results in the report.
The report shows what was done and how much time was spent. Hours not in the report are not billed.
You are supported by someone who knows your infrastructure, not the next available specialist in the queue.
| What happened | What we do | When |
|---|---|---|
| Server or link down | What we do Start working | When 30 minutes, 24/7 |
| Service down for some employees | What we do Start working | When 2 hours during business hours |
| Questions, configuration, access | What we do Add to queue | When Same business day |
| Scheduled maintenance and updates | What we do Perform on schedule | When In the agreed window |
Timeframes in the table are for the basic subscription. Stricter SLAs are defined separately in the contract. Numbers are preliminary and confirmed with the client.
What exists, where it lives, who has access, and what is not backed up. The deliverable is a list of risks, not a sales proposal.
Access credentials, documentation, monitoring. We set things up so the next administrator can take over in a day.
Monitoring, updates, backups, employee requests. At the end of the month — a report with hours spent.
Network design, migrations, redundant links — as separate jobs on top of the subscription, with a separate estimate.
The basic subscription covers day-to-day operations. The second one is when you also need infrastructure: network, redundant links, contractual SLA.
Hardware and license costs are not included in the subscription.
A subscription doesn't go on vacation and doesn't quit along with the passwords. If the workload is consistently full-time, an in-house administrator is cheaper, and we will tell you so after the audit.
Employee requests, configuration, updates, minor tasks. Monitoring and backups are not counted towards the hours — they run continuously.
We continue hourly at the same rate or switch to a larger subscription plan. We do not stop work in the middle of an incident due to limits.
In Kyiv — yes, by arrangement. Visits to other cities are billed separately and are not included in the subscription.
You do. We work under our own accounts, which you can revoke at any time, and leave documentation so everything can be handed over in a day.
